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This past Sunday, we woke up to no cable, no Internet, and no telephone service. After calling our service provider, we were told that a technician would come out no later than 8pm on Tuesday night, which was last night, to fix the issue. True to their word, that technician didn't show up until about 7:30pm last night. As a matter of fact, our services just got restored this morning at about 8:30am. Apparently their system was down last night, so the guy that came out couldn't complete his work and had to come back this morning.
Now between Sunday and this morning, I think I have spoken to about 7 agents with our provider. As livid as I was with each call, I didn't speak to not one bad agent. Every single one showed empathy and was very apologetic. Personally, one of the things I can't stand is horrible customer service. I think that's just the quickest way to kill any business. So kudos to the ATT Uverse staff, I am very impressed. Prior to all of that craziness, one of the managers on my team sent out an email to us last week that I was actually going to share on Monday. So this is two days delayed but here it goes...
1. Stay Positive. You can listen to the cynics and doubters and believe that success is impossible or you can trust that with faith and an optimistic attitude all things are possible.
2. Take a morning walk of gratitude. I call it a “Thank You Walk.” It will create a fertile mind ready for success.
3. Make your first meal the biggest and your last meal the smallest. Eat breakfast like a king, lunch like a prince and dinner like a college kid with a maxed out charge card.
4. Zoom Focus. Each day when you wake up in the morning ask: “What are the three most important things I need to do today that will help me create the success I desire?” Then tune out all the distractions and focus on these actions.
5. Talk to yourself instead of listen to yourself. Instead of listening to your complaints, fears and doubts, talk to yourself and feed your mind with the words and encouragement you need to keep moving forward.
6. Remember that adversity is not a dead-end but a detour to a better outcome.
7. Don’t chase dollars or success. Decide to make a difference and build meaningful relationships and success will find you.
8. Get more sleep. You can’t replace sleep with a double latte.
9. Don’t waste your precious energy on gossip, energy vampires, issues of the past, negative thoughts or things you cannot control. Instead invest your energy in your purpose, people and the positive present moment.
10. Mentor someone and be mentored by someone.
11. Live with the 3 E’s. Energy, Enthusiasm, Empathy.
12. Remember there’s no such thing as an overnight success. There’s no substitute for hard work.
13. Believe that everything happens for a reason and expect good things to come out of challenging experiences.
14. Implement the No Complaining Rule. Remember that if you are complaining, you’re not leading.
15. Read more books than you did in 2013.
16. Don’t seek happiness. Instead decide to live with passion and purpose and happiness will find you.
17. Focus on “Get to” vs. “Have to.” Each day focus on what you get to do, not what you have to do. Life is a gift not an obligation.
18. Each night before you go to bed complete the following statements:
I am thankful for __________.
Today I accomplished____________.
19. Smile and laugh more. They are natural anti-depressants.
20. Enjoy the ride. You only have one ride through life so make the most of it and enjoy it.
I thought this was a pretty good list and picked out some I would like to implement. I remember a couple of year ago after watching an Oprah show, Oprah Talked about #18 and said she did that every night. I thought it was a great idea and I started doing it too, but that didn't last long. Lol... I sure would like to start it again though. Lets see if I can stick to it through the end of the year.
Did you start off 2014 on a wrong note? You can turn it around. Pick one or a couple of these pointers and make it a positive year!
